More jobs:
Call centre agent - technical support
Remote / Online - Candidates ideally in
Canada
Listed on 2026-01-12
Canada
Listing for:
Line One
Full Time, Part Time, Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- Work Term:
Permanent - Work Language:
Bilingual - Hours:
25 to 40 hours per week - Education:
Other trades certificate or diploma - Experience:
1 year to less than 2 years - or equivalent experience Work setting
- Help desk
- Telecommunications industry Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service Certificates, licences, memberships, and courses
- A+ Certification Computer and technology knowledge
- Networking software
- Networking security
- Desktop applications
- C++
- MS Windows
- Spreadsheet
- Wireless networks Type of experience
- Call centre Security and safety
- Criminal record check Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting Own tools/equipment
- Computer
- Internet access
- Cellular phone Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty Screening questions
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Do you live near the job location? Employment terms options
- Early morning
- Evening Employment terms options
- Shift
- Morning
- Night
- Day
- Weekend Workplace information
- Remote Health benefits
- Health care plan
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