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HelpDesk/Support Technical Support

Hybrid Software Support Analyst – Customer-Focused Tech Support

Remote / Online - Candidates ideally in
Sheffield, South Yorkshire, S5, England, UK
Listing for: Velociti Solutions Limited
Full Time, Remote/Work from Home position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading digital transformation consultancy is seeking a Software Support Analyst to provide 1st and 2nd line customer support. You will be the first point of contact for customer enquiries, triaging and resolving issues while maintaining a focus on excellent customer service. The role offers a hybrid working model, with 2 days in the office and 3 days working from home.

Ideal candidates will possess strong communication skills and experience in a support environment, along with knowledge of Zendesk or SQL.
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