IT Services Administrator

IT Services Administrator II Location

Hillsboro, OR

$55,000.00 - $65,000.00 per year

Remote/hybrid role, primarily involving remote work. Candidates must reside within a 60‑minute commute of a local Collaboration Center or Brand to ensure timely response to any on‑site requirements on an as‑needed basis.

• Health, Vision, and Dental Insurance
• Voluntary Life and AD&D
• 401K with up to a 4% employer match
• Paid holidays, vacation, and sick leave

• Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
• Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
• Conduct regular security audits and risk assessments.
• Respond to and manage cybersecurity incidents.
• Conduct desktop support, including installations, upgrades, and patch management.
• Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
• Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants.
• Provide support for Office 365, including SharePoint and One Drive.
• Support low‑code Microsoft Power Apps and/or Power Automate.
• Support Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services.
• Document and track support requests, ensuring timely resolution.
• Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
• Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
• Help support disaster recovery plans to ensure business continuity in case of major IT failures.
• Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
• Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
• Participate in an on‑call rotation to provide timely support and resolution of issues as they arise.
• Mentor and guide team members, providing support as needed.
• Collaborate with others to implement and maintain IT policies and security protocols.
• Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
• Identify and recommend opportunities for continuous improvement in IT processes and procedures.

• Performs other functions as assigned.

• 3+ years in an IT Support role, with Level 2 or 3 support experience.
• Strong understanding of networking, server administration, and cloud platforms like Azure.
• Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
• Hands‑On experience with MDM tools such as Intune, Kandji, Jamf, or Air Watch.
• Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
• Knowledge of local network systems, particularly Ubiquiti.
• Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
• Proficiency with Windows environments, macOS a plus.
• Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
• Strong problem‑solving skills and a keen attention to detail.
• Strong organizational skills and attention to detail.
• Strong interpersonal skills such as telephony skills, communication skills, active listening, and customer care.
• Strong ability to provide a high level of support with a customer‑first attitude.
• Strong ability to analyze information and use logic and process to address work‑related issues and problems.
• Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
• Ability to multi‑task and prioritize workload.
• Ability to meet deadlines.
• Maintain and secure sensitive/confidential information.
• Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
• Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
• Ability to work weekends and overnight hours as needed.

• Primarily sedentary work in a general home or…