ITSM Reporting Specialist; Ivanti Xtraction SME

Overview

We are seeking an experienced Ivanti Xtraction Subject Matter Expert (SME) to lead the design, development, and optimization of reporting and dashboard solutions within our IT Service Management (ITSM) framework. This role will serve as the primary authority on Ivanti Xtraction, ensuring accurate, actionable insights for ITSM, Asset Management, and related business processes.

• Configure and customize Ivanti Xtraction dashboards, reports, and data connectors to meet evolving business requirements.
• Develop advanced visualizations and KPIs for ITSM, CMDB, and Asset Management to support decision‑making.
• Ensure seamless integration between Ivanti Xtraction and other Ivanti modules (Service Manager, Asset Manager, etc.).
• Validate data accuracy and integrity across multiple sources to maintain reliable reporting.
• Partner with IT, Service Desk, and business teams to gather and refine reporting requirements.
• Provide training and guidance to end‑users on Xtraction capabilities and best practices.
• Monitor and optimize Xtraction performance for scalability and reliability.
• Implement best practices for dashboard design and data visualization to enhance user experience.
• Maintain comprehensive documentation for Xtraction configurations and processes.
• Ensure compliance with organizational data governance and security standards.

• Proven experience with Ivanti Xtraction configuration and customization.
• Strong understanding of ITSM processes, CMDB, and Asset Management principles.
• Familiarity with Ivanti Service Manager and Asset Manager integration.
• Excellent analytical, problem‑solving, and communication skills.
• Ability to work independently and collaborate with cross‑functional teams.

This is a Contract position based out of Johnston, RI. It is a fully remote position.

The pay range for this position is $60.00–$80.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 17, 2026.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.