Learning Strategy and Emerging Talent Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

The Learning Strategy and Emerging Talent Specialist supports technical learning within the claims organization by creating engaging, accessible content that enhances knowledge sharing and adoption. This role focuses on microlearning, digital engagement, and innovative learning strategies to complement formal technical training programs.

This role is fully remote, and candidates must be located in either the Eastern Time Zone or Central Time Zone.

• Create short, targeted videos to address FAQs and operational updates involving claims technical training.
• Develop microlearning assets (quick guides, visual explainers) aligned with technical training objectives.
• Ensure all content supports learning strategy and complements structured training.
• Audit existing microlearning and video assets periodically and update as needed to maintain relevance and accuracy.

• Publish and maintain SharePoint posts and templates for the LSET team.
• Use Viva Engage to increase visibility and engagement with learning content.
• Monitor engagement metrics and adjust strategies for maximum impact.
• Maintain and curate technical training playlists in SharePoint or other platforms to ensure easy access and logical flow of learning content.

• Partner with Internal Communications and or other departments for consistency while focusing on claims technical training content.
• Work closely with LSET trainers to prioritize topics and maintain accuracy.
• Act as a “niche content creator” for claims technical training—not corporate messaging.

• Gather FAQs and feedback from claims teams to inform new content.
• Track effectiveness of learning content and iterate based on user needs.
• Regularly review and refresh outdated learning content to ensure accuracy and alignment with current claims processes and standards.

Bachelor’s degree in marketing, multi‑media, learning and development, organizational development, or education technology.

Excellent verbal and written communication skills, creativity, and organization.

2+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plan(s). Strong written and verbal communication skills.

Proficient in using Microsoft 365 applications with key strengths in SharePoint, Teams, Viva, Forms, and PowerPoint. Up to 10% travel.

Proficient in Canva, Camtasia, and/or Articulate. Graphic design. Insurance and/or customer service learning and development experience preferred.

Able to collaborate with key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change. Excellent presence and ability to…