Helpdesk Technician
Remote / Online - Candidates ideally in
Kentucky, USA
Listed on 2026-01-12
Kentucky, USA
Listing for:
Gilder Search Group
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Summary
The Level 1 Remote Helpdesk Technician provides first-line technical support to employees working in various locations. This role focuses on diagnosing and resolving basic IT issues remotely, ensuring smooth operations and minimal downtime.
Key Responsibilities- Respond to user requests via phone, email, chat, or ticketing system promptly and professionally.
- Troubleshoot and resolve basic issues remotely
, including:- Hardware (PCs, laptops, printers, mobile devices)
- Software (Microsoft 365, email clients, collaboration tools)
- Network connectivity and VPN access
- Perform routine tasks such as password resets, account unlocks, and remote software installations.
- Document all interactions in the IT ticketing system for tracking and reporting.
- Escalate complex issues to Level 2 or specialized teams when necessary.
- Guide users on best practices for remote work security and productivity.
- Maintain SLAs for response and resolution times.
Skills & Qualifications
- Education: Associate’s degree in IT or related field (or equivalent experience).
- Experience: Minimum 1 year in IT support or helpdesk environment
. - Technical Knowledge:
- Windows OS and Microsoft Office Suite
- Active Directory and remote desktop tools
- Basic networking and VPN troubleshooting
- Soft Skills: Strong communication, problem‑solving, and customer service skills.
- Remote Work
Competency:
Ability to work independently and manage time effectively. - Knowledge of mobile device management and cloud‑based applications
- Familiarity with IT ticketing systems (e.g., Service Now, Zendesk).
$40,000 - $46,000
PostedMonday, January 5, 2026
Job # 315
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