Network Support Technician; onsite

14351 - Network Support Technician (onsite) – Bartow, FL

Start Date: ASAP
Type: Temporary Project
Estimated Duration: 6+ months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.

• Availability to work 100% of the time at the Client’s site in Bartow, FL (required);
• Experience as a Technician, Analyst, or Support Engineer (2 years);
• Experience with virtualization technologies (Hyper‑V, HCI), including provisioning, maintenance, performance monitoring, and high‑availability configurations;
• Experience with Aruba networking solutions, including switches and wireless infrastructure;
• Experience monitoring, troubleshooting, and resolving escalated network incidents as a Tier 3 escalation resource within defined response time expectations;
• Experience installing, configuring, and supporting network infrastructure devices (switches, firewalls, wireless access points), including VLANs and wireless connectivity;
• Experience designing, implementing, and validating secure access controls, file server permissions, DFS configurations, and group‑based ACLs per least‑privilege and security standards;
• Experience supporting network‑dependent enterprise systems and participating in infrastructure projects (e.g., upgrades, refreshes);
• Experience documenting network configurations, resolutions, and maintaining records of incidents, repairs, and vendor interactions.

• Monitor, configure, maintain, and optimize enterprise network infrastructure including switches, wireless access points, cabling, and supporting systems to ensure availability and performance
• Administer and support physical and virtual server environments, including provisioning, maintenance, performance monitoring, and high‑availability configurations
• Monitor and resolve network‑related incidents and requests escalated from the Service Desk, documenting troubleshooting activities, configurations, and resolutions per standards
• Perform advanced network troubleshooting to identify, analyze, and resolve outages, performance degradation, and configuration issues, providing professional customer communication on status and impacts
• Install, configure, and support network infrastructure devices and network‑connected services, collaborating with other IT teams as needed
• Develop and maintain detailed network documentation and coordinate vendor support and service calls for network hardware and infrastructure components
• Lift 50 lbs and performing physical on‑site tasks in all weather conditions