Technical Team Lead

Salary Range

Salary Range $77,550 Annually

Monthly

Regular full-time

Position End Date (if temporary)

Posting Open Date 01/09/2026

Open Until Filled Yes

Desired Start Date 02/09/2026

Reporting to the OIT Service Desk Manager, this position is responsible for providing leadership and supervision to the Service Desk staff and 40+ student workers. This includes oversight, coordination, and prioritization of activities of the OIT Service desk staff. Additional duties include providing excellent customer service to the UTD University community for all IT related support, including proper communication of issues within the OIT department, academic technical support staff, and coordinating support efforts between various IT operations teams.

The Technical Team Lead is responsible for the technical direction and mentorship of full-time staff and student employees. The Technical Team Lead will be responsible for establishing technical best practices, assisting in ensuring policies and procedures are met, and helping create a knowledge centered culture. The Technical Team Lead will work in conjunction with the Manager to identify technical weaknesses within the team and provide the appropriate mentorship and/or training to address those weaknesses.

The Technical Team Lead will also be responsible for ensuring tickets are properly handled and are zeroed out at the end of the day, as well as tracking and sharing regular metrics. The Technical Team Lead is a hands‑on technical and managerial position, providing both guidance as well as working on the most challenging technical tasks.

-Bachelor’s degree with four (4) years related experience OR Associate degree with six (6) related experience OR High school or equivalent with eight (8) years related experience.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Provide advanced diagnostic knowledge and experience for software, hardware, and network related problems.
• Conduct research into resolving unusual or unique IT related problems and fully document the problem and resolution.
• Supervise, train, and mentor students and staff employees on new procedures.
• Lead and participate in hiring of student and staff employees.
• Implement and ensure adherence of policies and procedures as outlined by Service Desk Manager.
• Backup Service Desk staff and manager in communication to campus of existing incidents or upcoming maintenance.
• Handle escalated incidents or requests with minimal oversight.
• Partner with other departments within OIT or UT Dallas to ensure success of OIT and campus‑wide initiatives.
• Participate in an on‑call rotation to respond to outages or other major incidents after‑hours.
• Recognize campus‑wide technical issues/trends and notify the appropriate UTD staff, provide Service Desk support in times of need, and update information for Service Desk staff documentation and user documentation.
• Create and update documentation for various processes and troubleshooting steps.
• Attend and lead meetings as needed.
• Other duties as required.

Physical Activities

Working Conditions

Work schedule is typically Monday‑Friday, 8:00am to 5:00pm, however, upon supervisor approval, this position may work an alternate schedule to accommodate the expanded hours of the Service Desk. This position operates in a hybrid capacity, with the typical schedule having 3 days working remotely and 2 days working in‑person. In addition, it may be necessary to work evenings and weekends. This position will be responsible for participating in a rotating on‑call schedule.

International sponsorship is not available for this position.
Remote Work Eligibility Statement
Hybrid Remote Work Available for Texas Residents