Technical Account Manager - Openshift

This is a technical services role, focused at helping facilitate adoption and proper usage of Red Hat technologies, while achieving success with customer business objectives. This is not a sales role. You will work with a small set of key enterprise customers. You will work closely with them to gain an understanding of their IT infrastructure, internal processes, and business needs.

You will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty. You will identify trends in customer usage of our technologies and within their industry that can provide valuable insight to your customers. You will help facilitate technical support to your customers. You will facilitate collaboration with other vendors. You will be an advocate internally within Red Hat on behalf of your customers.

This particular opening is focused on assisting customers with our Red Hat Openshift product. However, we may adjust the duties to cover other Red Hat technologies if necessary.

• Support enterprise customers that are implementing or using Red Hat Openshift solutions
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience
• Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage
• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Perform technical reviews to identify and prevent issues and then use those discoveries to proactively improve the customer experience
• Collaborate with our support team on customer support requests, including joining calls, interacting via email, and performing technical troubleshooting
• Oversee and report on customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Acquire and maintain Red Hat certifications on technologies relevant to your customers
• Create and maintain technical documentation for issue resolution and knowledge sharing

• Experience in a technical support, software development or engineering, or quality assurance organization
• Extensive technical knowledge of Red Hat Openshift or similar container technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline is preferred
• Residence within the U.S. Central or Eastern Time Zone
• Software engineering background; experience with RPM-based Linux technologies
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
• Experience working in Dev Ops environments preferred
• Experience with container technologies such as Docker, Podman, and Kubernetes preferred
• Experience deploying applications in cloud environments and developing containerized applications a plus
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred

The salary range for this position is $94,550.00 - $. Actual offer will be based on your qualifications.

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

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