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Enterprise Support Engineer
Remote / Online - Candidates ideally in
Waltham, Middlesex County, Massachusetts, 02254, USA
Listed on 2026-01-12
Waltham, Middlesex County, Massachusetts, 02254, USA
Listing for:
In Use
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- Issue management through final resolution
Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:
- Previous experience in a technical support environment
- Ability to react quickly and effectively in a high pressure, time-sensitive environment
- Successful completion of new and ongoing training for necessary products and services
- Successful working remotely (telecommuting) with limited supervision
- Excellent customer service and communications skills with attention to detail
- Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
- Database Operations (Postgre
SQL) - Windows Server Administration (Windows Server 2008/2012)
- Web Server Management (Microsoft IIS)
In addition, a successful candidate will have two or more of the following skills:
- Database Support – Postgre
SQL/MYSQL, Structured Query Languages - Telephony configuration and troubleshooting experience, including vendor management
- Basic scripting knowledge (Awk, Bash, Perl, or similar)
- Asterisk / VoIP PBX experience
Candidates for this position must be able to successfully adhere to or complete the following:
- Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
- Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
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