Level 2 MSP IT Support Specialist

Delaney Computer Services (DCS), a leading MSP in Northern New Jersey, is seeking a highly capable MSP IT Support Specialist who can think clearly, troubleshoot effectively, and execute hands‑on technical work in real customer environments.

This is not a narrow or purely remote help desk position. We need people who can troubleshoot, install, build, fix, configure, clean up, document, and see a job through from start to finish. If you enjoy being the person who can walk into a client site, assess what needs to be done, roll up your sleeves, and take ownership — you'll fit in here.

If you prefer highly specialized roles, ticket‑only work, or theoretical knowledge without physical implementation, this role will not be a match. This is full‑stack MSP work, and we need people who take pride in executing the full scope of the job.

• Provide accurate, timely support for hardware, software, user issues, and Microsoft 365 services.
• Diagnose problems independently without relying on step‑by‑step instructions.
• Follow tasks through to completion, ensuring all configurations, policies, and security controls are properly applied and documented.

• Travel to client sites to resolve complex issues, complete installations, and perform hands‑on technical work.
• Assess environments, determine what equipment or materials are needed, and execute solutions confidently.
• Maintain professionalism while working under pressure, deadlines, and real‑world conditions.

• Install, configure, and troubleshoot switches, firewalls, access points, VLANs, wireless networks, and WAN/LAN connectivity.
• Spec out network equipment for small to mid‑sized businesses based on actual requirements.
• Perform clean rack‑and‑stack installations and structured cabling with organized, labeled cable management.

• Configure and support privileged access, MFA, and identity and access controls.
• Address user resistance to security requirements while communicating the importance of compliance.
• Identify and remediate malware, phishing, ransomware, and other cyber threats.

• Ensure all devices are properly onboarded into the RMM with monitoring, patching, and security agents active and functional.
• Catch small oversights before they become major problems.
• Maintain accurate documentation, installation notes, and environment details.

• Configure, support, and troubleshoot Vonage Business VoIP systems, including call flows and quality issues.

• Communicate clearly and confidently with clients at all levels.
• Handle difficult or frustrated users calmly and take full ownership of issues.

• You need to live within 15 miles of Mahwah NJ.
• Able to drive throughout New Jersey and New York City confidently, including navigating heavy traffic and challenging parking situations.
• Must maintain a clean driving record and operate a company vehicle responsibly.
• Able to lift, carry, install, and position equipment up to 50 pounds.
• Comfortable working in tight or physically demanding locations such as network closets, server rooms, basements, and utility areas.
• Proficient with basic hand tools including screwdrivers, drills, cable testers, and crimpers.
• Able to terminate Ethernet cables, test connectivity, and perform basic cabling repairs as needed.
• Must follow a layer‑one‑first troubleshooting approach, verifying cabling, power, and physical connections before moving to higher‑level diagnostics.
• Comfortable mounting equipment, running cable, labeling, organizing racks, and performing hands‑on installations without hesitation.

• Strong troubleshooting mindset with an even stronger problem‑solving approach.
• Detail‑oriented work ethic — the small steps matter as much as the big tasks.
• Ability to shift smoothly between remote work, on‑site work, and project‑based assignments.
• A genuine MSP mentality: able to handle a wide range of responsibilities and complete tasks end‑to‑end.

• 401K with a generous company match of 4% of your pre‑tax salary deferral to help you save for your retirement.
• Company Profit Sharing Program.
• Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones.
• Blue Cross Blue Shield Health Insurance coverage.
• Dental and Vision plan.
• Optional Supplemental Insurance Plans, including Life Insurance.
• Dog‑Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress‑free.