Sales Team Leader

As a Sales Team Leader, you build confidence in Frontier's services through leadership. The Sales Team Leader validates the technical details of every fiber-optic and wireless consultation, crafting tailored internet solutions and fostering a team capable of delivering the exceptional, professional support required in the Venice market.

You standardize excellence. The Sales Team Leader is accountable for two core outcomes: that residents receive straightforward, accurate guidance on Frontier internet and devices, and that their sales team consistently delivers that guidance at a professional level.

• Provide technically accurate responses to residential inquiries about Frontier Fiber speeds, Wi‑Fi coverage, and wireless device availability.

• Lead needs‑based assessments and model consultative recommendations, aligning Frontier internet plans with streaming, gaming, and remote work requirements.

• Direct service enrollments and hardware upgrades with precise documentation, secure data handling, and compliance with Frontier’s residential standards.

• Mentor junior associates through daily coaching, clarifying setup requirements like modem placement, Wi‑Fi optimization, and device syncing.

• Maintain CRM records and monitor team KPIs to support regional expansion and consistent residential account performance.

• Collaborate with Sales Team Lead Representatives to align sales with Frontier promotions, device bundles, and new speed tier launches.