M365 Administrator

Tek Wissen is a global workforce management provider throughout India and many other countries in the world.

M365 Administrator

Remote

12 Months

Contract

• We are looking for an experienced M365 Administrator to join our global team.
• You will be responsible for the implementation, maintenance, and expansion of our enterprise M365 environment.
• This is a key role for a dedicated individual looking to bring their experience and creativity to help drive the business forward.
• This remote position is part of a 24x7 operation and requires a team player with great communication skills and the flexibility to cover other shifts when needed.

• Provide comprehensive support for our global M365 infrastructure, including monitoring, alert management, and maintenance (patching, upgrades, and tuning).
• Plan, coordinate, and implement M365 maintenance activities, including patching, upgrades, and performance optimization.
• Manage and support our core M365 technologies from both proactive and reactive positions. For:
  Azure, Sharepoint, Exchange online, DAAS and Intune.
• Additional experience providing admin support for other SAAS services such as:
  Slack, Okta.
• Monitoring services and alerts for: M365 services and perform initial triage for issues.
• Managing ticket queues, tickets and escalations.
• Act as an escalation point for complex troubleshooting, collaborating with the team and office stakeholders to ensure timely remediation.
• Develop and maintain documentation, runbooks, and support templates.
• Work with a drive for success to ensure the stability and reliability of our M365 environment.

• 3-5+ years of experience supporting M365 infrastructure in a global enterprise environment.
• Solid understanding of M365 infrastructure and monitoring principles.
• Strong understanding & strong hands-on experience with Azure, SharePoint, Exchange online, DAAS and Intune.
• Maintaining ticket queues, tickets and escalations Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications.
• Additional experience providing admin support for other SAAS services such as:
  Slack, Okta.
• Strong understanding of Power Shell to develop and modify scripts.
• Excellent communication skills and the ability to collaborate with a globally dispersed team and stakeholders.
• A dedicated, hardworking individual with the flexibility to cover other shifts if needed in a 24x7 operation. Which may include an on-call rotation.
• Must have reliable internet for this remote position.
• Looking for individuals to bring their experience and creativity to help drive the business forward.
• BA or BS Degree in Computer Science, Computer Engineering or equivalent experience.

• Relevant technical certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate).
• Experience scripting and automation for M365 tasks.
• Experience in leveraging AI technologies to assist in your role.
• A bias for action and strong problem-solving skills.

Tek Wissen® Group is an equal opportunity employer supporting workforce diversity.