Senior Product Data Analyst ; Remote

Steer offers a suite of software tools for today’s automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user‑friendly, cost‑effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Today we provide a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. In August 2024 we acquired Auto Ops, a leader in modern, intelligent, and fully integrated scheduling software for auto repair shops.

We are looking for a versatile and highly experienced Senior Product Data Analyst to join our team. Reporting to the VP of Product & Data, you will play a foundational role in building our data tech stack, shaping our data culture, and helping build innovative data‑driven products.

• Establish Trust and Cleanliness (The “Dirty Work”) – proactively clean data and identify gaps in tracking.
• Build the Modern Stack (BI as Code) – grow a version‑controlled dbt model set, deploy a modern BI platform, and establish CI/CD pipelines.
• Enable Self‑Service via “Explore” Environments – implement certified semantic layers that allow non‑technical stakeholders to answer queries safely.
• Master Three Data Domains – join disparate data sets (Product data, Hub Spot CRM, Chargebee billing) to create a single, trusted view of the customer and answer who uses the product, is paying, and is happy.
• Leadership & GTM Strategy – partner with Sales, Marketing, and CS leadership to present high‑level business metrics.
• Product Data – analyze feature adoption and user behavior to support Product Managers.
• Shop Health & Industry Trends – analyze aggregate data on customer shop performance and provide insights to CS and Marketing teams.
• Master Event‑Based Analytics – define and analyze user journeys through clickstream data.
• Collaborate with Engineering – work directly with software engineers to define tracking specifications before features ship.
• Drive Data Culture – train stakeholders on data literacy and the difference between vanity metrics and growth levers.

• 8+ years of experience in product analytics, analytics engineering, or data science.
• Comfortable with command‑line interfaces, Git‑based version control, and CI/CD pipelines.
• Deep dbt expertise – extensive experience building clean, tested, and documented data models.
• Event‑Based Analytics mastery – proficiency with Amplitude, Mixpanel, or Heap.
• Builder mindset – successfully built a stack from scratch in a previous role.
• Data quality obsession – spot anomalies, investigate root causes, and fix definitions.

• Experience with ELT tools such as Fivetran or Airbyte.
• Familiarity with LLMs for data exploration and semantic layer generation.
• Experience merging data from multiple product lines after acquisition.
• Familiarity with Snowflake and the data schemas of Product databases, Hub Spot, and Chargebee.
• Background in B2B SaaS.
• Ability to commute to the Waltham office on occasion.

• Initial Screen – 30 minutes
• Project Review and Mini Live Case Study – 60 minutes;
  Tech Screen – 30 minutes
• Career Journey Interview – 60 minutes;
  Executive Interview – 30 minutes
• Reference Checks

• 100% remote work environment
• Medical, Dental and Vision insurance within 30 days – 100% employer‑paid
• Equity package
• Flexible PTO with a 15‑day minimum
• FSA and HSA options
• 401(k) plan
• Learning stipend
• Work‑from‑home equipment
• Chance to work with the latest technology
• A collaborative, high‑ownership culture
• Opportunities for development and career growth

At Steer, we align our mission of transforming the auto repair experience with your passion for growth, innovation, and excellence. Join us to expand your skills, tackle career‑shaping challenges, and contribute to the future of the auto repair industry. We offer comprehensive benefits and flexible work arrangements to support your well‑being.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

As set forth in Steer’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.