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Solutions Consultant - Pre Sales
Job Description & How to Apply Below
Employer Industry: Customer Service Software
Why consider this job opportunity:- Salary up to $
- Opportunity for bonuses, benefits, and related incentives
- Flexible hybrid work environment, allowing for remote work part of the week
- Collaborative and inclusive workplace culture
- Chance to influence product development and customer satisfaction
- Serve as the technical bridge between the sales team and prospects during the sales cycle
- Manage and deliver technical information to customers both onsite and virtually
- Scope, manage, and execute customer pilots and Proof of Concepts
- Build and maintain strong relationships with C-level and director-level executives
- Map RFI/RFP requirements to software solutions to ensure alignment with customer needs
- Minimum 3 years of presales experience in a relevant field
- Proficient in web/scripting technologies, including HTML, CSS, JavaScript, JSON, and SaaS applications
- Excellent interpersonal, communication, persuasion, presentation, and writing skills
- Bachelor's degree or equivalent experience; graduate degree is a plus
- Willingness to travel 1-2 times per month
- Previous consulting experience implementing enterprise-class software solutions
- Domain expertise in specific industries related to customer service software
Experience moderating Design-Based Thinking sessions - Ability to develop reference architecture in support of client solutions
- Awareness of CCaaS and peripheral technologies
Tags:
Customer Service Software , Sales Consultant, Hybrid Work, Career Growth, Diversity And Inclusion
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