NOC Specialist; Remote - Latam

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Spoiler:
This is where your next big move begins.

We are looking for a NOC Specialist to join the Network Operations team at Tera Go
. This role is ideal for someone who started their career in technical support
, has already transitioned into networking
, and wants to keep growing in a NOC environment. You’ll be responsible for monitoring network performance
, troubleshooting connectivity issues
, and supporting network incidents
, working closely with senior engineers and escalation teams to ensure network stability and service availability.

• Monitor network performance, availability, and alerts using NOC monitoring tools.
• Identify, troubleshoot, and resolve network and connectivity issues (Layer 1–3).
• Provide Tier 1 / Tier 2 NOC support, escalating complex issues when required.
• Handle customer and internal tickets, ensuring accurate tracking and timely resolution.
• Support incident management, outages, and service degradation events.
• Perform basic network configuration and validation on routers, switches, and firewalls under guidance.
• Assist with network changes, maintenance windows, and service provisioning.
• Communicate clearly with customers and internal teams about incidents and resolutions.
• Follow NOC processes, SLAs, and escalation procedures.
• Participate in shift rotations and occasional on-call coverage.

• Latam Resident.
• Fluent English.
• Background in technical support with hands‑on exposure to networking tasks.
• 2+ years of experience in a NOC, Service Desk, or Network Support role.
• Solid understanding of:
  • TCP/IP, DNS, DHCP
  • VLANs, routing & switching fundamentals
  • Basic knowledge of routing protocols (OSPF, BGP – at a foundational level)
• Experience working with Cisco routers and switches (configuration, troubleshooting, logs).
• Cisco CNNA Certification (nice to have)
• Familiarity with network monitoring tools (Zabbix, Solar Winds, Intermapper, or similar).
• Basic understanding of firewalls and WAN technologies (SD‑WAN is a plus).
• Comfortable working with ticketing systems and documenting incidents.
• Good communication skills and a customer‑service mindset.

• Work from anywhere with true flexibility and freedom.
• Earn in USD with compensation that matches your expertise.
• Recharge confidently with dedicated paid time off.
• Advance your career with fully covered international certifications.
• Access coworking spaces worldwide whenever you want a professional setup.
• Strengthen your English and expand your global reach.
• Connect and have fun with activities that unite our international team.
• Feel appreciated with personalized gifts and a thoughtful welcome kit.
• Grow our community and earn through our referral program.

At Pearster,
your journey matters, and we’re here to help you go further than you imagined.

Entry level

Full-time

Information Technology

Technology, Information and Internet