Sr. Managed Services Engineer | Hypervisors​/Servers​/Backup; Remote

Louisville, KY, United States

Who is Trace3
?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Reporting to the Cloud & Infrastructure Service Manager, the Senior Managed Services Engineer will troubleshoot, analyze, and maintain the IT infrastructure of client environments. Identifies, researches, and resolves technical problems. Maintains documentation of client networks and systems. Research to learn current concepts, best practices, and procedures aligned to technical expertise. Serves as a mentor for junior level engineers. Will work to grow their skillsets, confirm their planned procedures, and serve as an escalation resource.

Will be tightly integrated with the entire Managed Services team and be a contributing member to all solutions delivered by Managed Services.

• Design, implement, and manage Microsoft and Azure based environments.
• Server Operating Systems support and troubleshooting.
• Configure and troubleshoot email systems, such as Microsoft Exchange and Microsoft 365.
• Develop and maintain Power Shell scripts for automation of system tasks and management of Microsoft environments.
• Collaborate with other IT team members and departments to support business initiatives and projects.
• Provide technical support and assistance, including troubleshooting hardware and software issues.
• Document system configurations, procedures, and troubleshooting steps.
• Will act as an escalation point for Level 1 and Level 2 Managed Services team members to deliver technical outcomes via Service Requests or Incident Response
• Participate in after-hours migrations, upgrades, troubleshooting, and/or on-call availability as needed to support client needs
• Identify, diagnose, and resolve client problems in a timely fashion.
• Assist with reporting and recommendations for Managed Services clients
• Interface with third party vendors as liaison between client and vendor
• Provide post implementation support for Trace3 Professional Services teams
• Build client relationships through exceptional customer service
• Stay current with industry trends, new Microsoft and Azure technologies, and best practices for system administration.
• Maintain specialization roles as needed by TRACE
  3.

• Bachelor…