Senior Customer Success Architect - West

Senior Customer Success Architect – West

Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.

• San Francisco, CA
• Seattle, WA
• Los Angeles, CA
• San Diego, CA
• Portland, OR
• Denver, CO
• Phoenix, AZ
• Remote – West

Join us as we deliver innovative and creative solutions to our customers. We’re looking for a Senior Customer Success Architect that will be based in the West region with experience providing guidance on data management and consulting support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward.

The ideal candidate is an enthusiastic professional who thrives in a fast‑paced environment and possesses a strong curiosity for “how things work” and “how they should work”. You are solution‑oriented and dedicated to getting things done.

• Serve as a trusted technical advisor for our customers.
• Possess mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in the Digital Optimization System, guiding customers as they integrate Amplitude into additional data flows and business processes, making Amplitude an integral business partner.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross‑functionally with teams such as Amplitude’s Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve data management experience for our customers.
• Occasional travel up to once per quarter.

• Execution and customer‑service oriented, able to prioritize and complete customer deliverables on time and drive outcomes.
• Excellent verbal, written, presentation, and interpersonal skills, able to explain complex technical concepts to stakeholders across experience levels.
• Problem‑solving mindset and positive attitude toward change in a rapidly growing company.
• Prior experience with SaaS solutions in domains such as product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners.

• At least 5 years of customer‑facing technical experience, with a record of engaging with enterprise accounts.
• Competency in API/SDK concepts, programming languages relevant to modern web and mobile development (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).

This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado: salary range $148,000 – $222,000 total target cash (inclusive of bonus or commission). Based on California law (San Francisco Bay Area): $164,000 – $246,000. Outside Bay Area: $148,000 – $222,000. Washington state: $148,000 – $222,000.

Benefits include:

• Employer‑paid medical, dental, and vision insurance (selected plans).
• Flexible time off, paid holidays, and more.
• Generous per‑petdays, monthly wellness stipend, commuter transit/parking stipend, learning and development stipend, annual home office equipment stipend.
• Parental leave (12–20 weeks), fertility benefits, adoption, surrogacy support, backup child‑care support.
• Mental‑health and wellness benefits, access to coaching & therapy, health member offer via One Medical (select U.S. locations).
• Employee Stock Purchase Program (ESPP).

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

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