Senior Product Manager

Direct message the job poster from Trust In SODA

Trust in SODA has partnered up with an exciting high growth, Insure-tech business. They are building AI agents to automate manual tasks for the insurance industry. They started with voice, the hardest and most valuable channel in insurance and are now expanding into full workflow automation across sales, servicing, and claims.

Their long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance and eventually expanding into broader financial services.

They are looking for a customer-facing Agent Product Manager to join their growing team. In this role, you’ll partner with enterprise clients to identify high-impact opportunities for AI adoption, design agent-based workflows, and oversee successful implementations. You’ll serve as the bridge between customer needs and the AI engineering team, ensuring our solutions deliver real business value.

• Identify & Prioritize Use Cases: Partner with strategic accounts to uncover efficiency gaps, automation opportunities, and high-value AI applications. Lead discovery sessions to map business needs.
• Facilitate Product Design Workshops: Co-create solutions with clients by running design workshops that transform business requirements into AI agent workflows.
• Define Requirements: Translate customer insights into clear, actionable requirements for their AI Agent Engineering team. Ensure alignment between business goals and technical delivery.
• Lead Implementations: Manage the full lifecycle of AI solution deployments, from planning to delivery. Oversee timelines, expectations, and success metrics while acting as the primary customer interface.
• Champion Customer Success: Ensure adoption, measure impact, and recommend optimizations in partnership with our AI Customer Success Managers.

• Strong sense of ownership, urgency, and customer focus—thriving in an early-stage startup, SAAS or corporate business.
• 3–5 years in customer-facing or hybrid tech roles (e.g., product management, customer success, implementation, strategy consulting, or solutions engineering)
• Proven ability to translate business requirements into technical specifications or product briefs
• Experience leading workshops and navigating ambiguous client needs
• Analytical thinker with excellent problem-solving skills
• Outstanding communication skills—able to influence both technical and business stakeholders
• Experience with enterprise SaaS implementation or deployment

• Familiarity with AI/ML products, automation platforms, or workflow optimization
• Background in insurance, fintech, or other regulated industries
• Knowledge of prompt engineering or agent-based AI systems
• Competitive salary plus equity options
• Flexible PTO
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Flexible work environment, including remote work options
• A collaborative, innovative culture where your impact is visible

Location:

San Francisco, CA | Salary: $–$

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