Commercial Customer Success Manager

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI‑powered platform enables teams navigate complex workflows in real time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at

Ultimately, Workato believes in fostering a flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles
. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self‑care
. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.

Quartz ranked us the #1 best company for remote workers.

• Join the growing Commercial Customer Success team on the East Coast.
• Work with customers to ensure the success and adoption of the Workato Intelligent Orchestration and Agentic platform.
• Own a set of customer onboardings, delivering a timely and productive experience.
• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical Workato product expertise.
• Serve as the expert in deployment models and governance structures, sharing best practices from a business and technical perspective.
• Educate People, Marketing, Sales, Customer, and Finance operations on the business value achieved through automation.
• Develop and implement processes and programs to increase usage of the product and drive cross‑sell opportunities.
• Serve as the primary escalation point for customer issues, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform product roadmap and team decisions.
• Become the trusted customer advisor and advocate within Workato.
• Be available to work US hours.

• BS or equivalent education.
• 3+ years of experience in consulting, customer success management, or technical account management; preferred SaaS/iPaaS CSM or large consulting firm experience.
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Awareness of people (HR), finance, marketing, sales, and post‑sales customer organizations.
• Comfortable operating with revenue targets.
• Impressive track record of high customer retention and growth.
• Strong sense of customer empathy and customer‑centricity.
• Excellent interpersonal and communication skills.
• Strong problem‑solving and analytical thinking.
• Entrepreneurial drive and comfort working in ambiguous, quickly‑changing environments.
• A passion for and belief in the power of automation to drive business value.
• Prior experience in Digital Transformation preferred.
• Soft skills:
  
  excellent prioritization, organization, issue‑management, collaboration, critical thinking, written and oral communication, fast learner, proactive problem‑solver.

For New York applicants, the base pay may range between $95,000 - $130,000 plus variable, benefits, perks, and equity.

As set forth in Workato’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.