Technical Support Representative ; Remote), Temp

HM Electronics

Job Category: Customer Service / Support

Requisition Number: TECHN
003747

Full Time
• Remote
• Carlsbad, CA 92010, USA

HME has been creating innovative products for the drive‑thru and pro‑audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer‑focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions.

From setting the standard for drive‑thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!

HME is currently looking for a Technical Support Representative, Temp to Hire, 100% remote for our call center. The Call Center is open Monday through Friday from 5 AM to 7 PM and Saturday through Sunday from 7 AM to 3:30 PM/PST
. Candidates must be willing to work a flexible 40‑hour work week, and reside in one of the following states:
Arizona, Florida, Texas, Missouri, California. Relocation support is not provided for this role.

• Answer incoming calls from customers and installers
• Provide operation, troubleshooting, maintenance, and installation support
• Promote and maintain positive customer relations
• Provide troubleshooting and repair support to installers and customers over the telephone
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
• Administer service programs to effectively correct service issues
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting
• Prepare and maintain daily logs and records
• Identify and make recommendations for product improvement
• Training will be provided

• Prior customer service and/or troubleshooting experience in a call center or office environment (minimum 12 months)
• Excellent verbal and written communication
• Proven excellent attendance history in previous employment
• Computer literacy in various applications including e‑mail, MS Office Suite, and customer databases
• Must have flexibility with shifts, including weekend coverage

Pay Rate: $17.10/hr to $19.00/hr benefits include tuition reimbursement, 3 weeks paid vacation in the first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401(k) contributions.

Physical demands: employee must regularly lift and move up to 10 pounds.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We encourage minorities, females, disabled and veterans to apply. We participate in the e‑verify system. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation.

To request an accommodation, contact a HM Electronics Human Resources Representative at .