Technical Infrastructure Architect, Workplace Services

Technical Infrastructure Architect, Workplace Services

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Technical Infrastructure Architect, Workplace Services, to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Information Technology

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology (IT) team equips our colleagues with the latest tools to complete their work efficiently, with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals.

Innovation in IT drives innovation across the organization.

How you will create an impact

The Technical Architect for the design, implementation, and optimization of technology solutions that enhance the workplace experience. This role is responsible for architecting and managing systems that support collaboration, communication, productivity tools, and end‑user computing environments. The Technical Architect will collaborate with cross‑functional teams to align workplace technologies with business objectives, ensuring scalability, security, and user satisfaction.

Solution Architecture and Design

• Develop and maintain the technical architecture for workplace services, including collaboration tools (e.g., Microsoft Teams, Slack), end‑user devices, virtual desktop infrastructure (VDI), and productivity suites (e.g., Microsoft 365, Google Workspace).
• Design scalable, secure, and cost‑effective solutions to support hybrid and remote work environments.
• Create technical roadmaps to align workplace services with emerging technologies and business needs.

Implementation and Integration

• Oversee the deployment of workplace technologies, ensuring seamless integration with existing systems (e.g., identity management, security platforms, and enterprise applications).
• Collaborate with vendors and internal teams to implement cloud‑based and on‑premises solutions.
• Ensure interoperability between workplace tools and other enterprise systems, such as HRIS, ERP, or CRM platforms.

System Optimization and Performance

• Monitor and optimize the performance, availability, and security of workplace services technologies.
• Conduct regular assessments to identify opportunities for improvement in user experience, system efficiency, and cost savings.
• Implement automation and AI‑driven solutions to enhance workplace productivity and reduce manual processes.

Security and Compliance

• Ensure workplace services comply with organizational security policies, industry standards, and regulatory requirements (e.g., GDPR, HIPAA).
• Collaborate with cybersecurity teams to implement secure access controls, data protection measures, and endpoint security solutions.
• Conduct risk assessments and recommend mitigation strategies for workplace technologies.

Stakeholder Collaboration

• Work closely with various business units to understand workplace needs and translate them into technical requirements.
• Provide technical guidance to leadership on technology investments and workplace transformation initiatives.
• Act as a liaison between technical teams and end‑users to ensure solutions meet user expectations.

Innovation and Continuous Improvement

• Stay abreast of industry trends, such as AI, IoT, and smart workplace technologies, to recommend innovative solutions.
• Lead proof‑of‑concept (PoC) projects to evaluate new tools and technologies for workplace services.
• Drive adoption of modern workplace practices, such as digital collaboration and flexible work arrangements.

Documentation and Training

• Create and maintain comprehensive documentation, including architecture diagrams, technical specifications, and user guides.
• Provide training and support to IT teams and end‑users to ensure effective use of workplace technologies.
• Develop disaster recovery and business continuity plans for workplace services systems.

What you'll need to succeed

Bachelor’s degree in Computer Science, Information Technology, or a…