IT Support Analyst

Base Pay Range

$56,150.00/yr - $66,560.00/yr

Are you passionate about helping others solve technology challenges? Do you thrive in fast-paced environments and enjoy being the go-to person for IT support? Evolv is seeking an IT Support Analyst to deliver outstanding technical assistance to our employees, ensuring smooth day-to-day operations and a secure, productive workplace. You’ll join a collaborative team dedicated to innovation, problem-solving, and continuous improvement.

• Meet with the Cybersecurity & IT team (in person and virtually).
• Begin building relationships with direct teammates and key business stakeholders.
• Develop a general understanding of Evolv's technology landscape and start responding to immediate end‑user support requests.
• Become familiar with internal systems, processes, and people.

• Independently resolve common IT support issues and escalate complex problems as needed.
• Build rapport with employees across the organization, becoming a trusted resource for technical support.
• Identify recurring issues and propose improvements to support processes.
• Present recommendations to management for review and prioritization.

• Be recognized as a reliable, efficient problem‑solver for IT support needs.
• Develop trust among the Cybersecurity & IT team and business stakeholders.
• Provide recommendations for improving support workflows and user experience.
• Demonstrate a can‑do attitude and see problems as opportunities to innovate.

• Provide first‑line technical support for Windows, macOS, and mobile devices.
• Troubleshoot hardware, software, and network issues for end‑users.
• Manage and resolve help‑desk tickets, escalating as necessary.
• Support Office 365 applications (Outlook, Teams, One Drive, SharePoint).
• Assist with user account provisioning, password resets, and access management.
• Maintain endpoint security through basic monitoring and compliance checks.
• Document solutions and contribute to the IT knowledge base.
• Collaborate with the Cybersecurity & IT team to ensure consistent support coverage.
• Provide technical support for conference room equipment, including Microsoft Teams Rooms and HDMI connectivity.
• Maintain and monitor conference room technology, ensuring all equipment is operational and ready for use.

• 2+ years of experience in IT support or help‑desk roles.
• Strong troubleshooting skills in Windows and macOS environments.
• Familiarity with Office 365 administration and support.
• Familiarity with the Atlassian suite.
• Basic understanding of endpoint security best practices.
• Excellent communication and problem‑solving abilities.
• Experience with ticketing systems and remote support tools.

• Experience with Microsoft Intune, Jamf Pro, or similar device management platforms.
• Exposure to automation/scripting (Power Shell, Bash).
• Familiarity with Okta, Azure AD/Entra , Active Directory, or similar identity management solutions.
• IT certifications (CompTIA, Microsoft, Jamf, etc.) are a plus.

You will join the Cybersecurity & IT team and report directly to the Director of Cybersecurity & Technology. The team culture is built on trust, collaboration, ongoing development, kindness, authenticity, courage, drive, and fun. Decision‑making is collaborative, with opportunities to recommend and implement solutions.

Location:

Waltham, Massachusetts (HQ)

Training Period:
Onsite for the first 30‑45 days for training and onboarding (Monday – Friday, 8 am – 4 pm EST)

Post‑Training:
Potential flexibility for remote work, depending on individual performance and business needs.

Schedule:

Monday – Friday: 11:00 am – 7:00 pm EST

The hourly pay rate for this role is $27.00 – $32.00 an hour. This role is non‑exempt, meaning you’ll be eligible for overtime pay for any hours worked beyond the standard 40 per week. In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. The posted range represents the good‑faith estimate of what…