Frontline Technical Support

Who Are We?

In 2026, Jay Way celebrates 20 years of travel, innovation, and adventure. Our team spans 20+ countries, bringing diverse perspectives, creativity, and a shared passion for exploration.

We’re more than a travel company—we’re a community of explorers, innovators, and collaborators. Our culture is built on openness, support, and trust, with team members who often stay for over a decade. Travel isn’t just what we do—it’s who we are. From exciting projects to EPIC annual gatherings in stunning European destinations, we celebrate, connect, and create unforgettable experiences together.

Frontline Technical Support Specialist (EU Hubs – Prague Preferred)

Are you passionate about technology and helping people get the most out of their tools? We’re looking for a Frontline Technical Support Specialist to be the first point of contact for IT support, ensuring smooth onboarding, fast troubleshooting, and seamless operation of our internal systems.

Candidates must be based in the EU and located around one of our hubs:
Prague, Krakow, Budapest, or Athens, with Prague preferred due to our office and storage facilities.

• Manage company hardware inventory and logistics, including shipping and receiving Mac Books and iPhones.
• Be the first responder for security alerts, bug reports, and technical issues.
• Schedule and coordinate IT department tasks and projects.
• Communicate maintenance notices, software updates, and technical guidance to staff.
• Track and document new features, application changes, and resource usage.
• Provide technical orientation for new hires and ensure consistent device setup standards.
• Make minor updates to Word Press pages and assist with internal web applications, Google Workspace, and VoIP administration.
• Collaborate with the development team on testing and troubleshooting new features.
• Maintain documentation, user guides, training materials, and the company knowledge base.

• Fluent in English, both written and verbal.
• Experienced with Apple products (Mac Books, iPhones) and IT tools like Google Workspace.
• Strong service mindset with the ability to explain technical concepts to non‑technical staff.
• Excellent problem‑solving skills, multitasking ability, and attention to detail.
• Highly organized, reliable, and able to handle competing priorities.
• Discreet and trustworthy with sensitive information.
• Previous experience in frontline support or IT administration is a plus.
• Based around one of our hubs:
  Prague, Krakow, Budapest, or Athens, with a preference for Prague.

• Grow Your
  
  Skills:
  
  Access training, mentorship, and opportunities to advance your IT expertise.
• Remote Flexibility:
  Work primarily around one of our hubs, with the option to work remotely anywhere in the EU using company‑issued equipment and a stable internet connection.
• Collaborative Culture:
  Join a supportive IT team that values knowledge sharing and open communication.
• Make an Impact:
  Keep our people productive and our technology running smoothly.

We’d love to hear from you! Submit your CV and a cover letter (in English) answering:

• What skills make you the perfect fit for this role?
• What are some of your proudest achievements?
• Why does this opportunity excite you?

• A short questionnaire about your background and setup.
• A small practical test task to demonstrate your skills.
• A final interview with IT leads and team members.

Be part of a team that keeps our technology running smoothly, empowers our people, and helps Jay Way thrive. If you’re motivated, tech‑savvy, and love helping others succeed, this is the role for you.

Jay Way Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics.

Location:

Remote (Prague, CZ)