Senior UX Designer

About SugarCRM

From the very beginning, Sugar

CRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about Sugar

CRM careers and how you can be part of our journey.

We’re hiring a Senior UX Designer who thrives in complex product environments and is confident leading multiple concurrent projects. You’ll play a critical role in shaping elegant, scalable application experiences that align with business objectives, user needs, and platform strategy. While you’ll receive direction and strategic input from UX leadership, you are expected to fully own the design process, delivery, and visual excellence of your initiatives.

This role requires strong application of UX expertise, outstanding visual design skills, and the ability to deliver thoughtful, structured solutions that align with well‑formed product requirements and broader product strategy.

** This role operates on a hybrid model, with a mix of remote work and in‑office collaboration at our Denver, CO location, specifically, working in‑office a minimum of 3 days per week.**

• Lead the end‑to‑end design of multiple features or product areas simultaneously, ensuring quality and progress across each stream.
• Collaborate with Product Managers and Engineers to define problem statements, shape requirements, and frame the scope of UX work.
• Translate product and user goals into user flows, wireframes, prototypes, and detailed UI designs that scale across complex applications.
• Drive stakeholder alignment through clear communication, documentation, and cross‑functional collaboration.
• Apply and extend the design system to craft interfaces that are not only consistent and scalable, but also highly usable and visually compelling.
• Conduct usability testing, gather feedback, and iterate designs based on data and insights.
• Support and elevate team maturity by mentoring junior designers, sharing best practices, and modeling design excellence.

• 5+ years of experience designing web‑based application UIs (SaaS/B2B) for enterprise applications, CRM, or tools with complex workflows and data states, with a strong portfolio of shipped products.
• Proven ability to manage and prioritize multiple initiatives in parallel while maintaining high‑quality outputs.
• Expertise in visual design, with the ability to produce interfaces that are elegant, accessible, and aligned with platform and brand standards.
• Mastery of Figma, including component creation, prototyping, and system‑level design.
• Deep understanding of interaction design, UX patterns, and data‑driven workflows in complex applications.
• Familiarity with accessibility standards (WCAG) and inclusive design practices.
• Strong communication and collaboration skills across functions and disciplines.

• Bachelor’s or Master’s degree in UX Design, HCI, or related field.
• Portfolio demonstrating leadership on multiple projects, strong visual and interaction design, and measurable impact on product success.
  
  Familiarity with modern product development workflows and agile design delivery.
• Experience designing BI/reporting and analytics solutions, including dashboards, data visualization, and drill‑down workflows.
• Experience designing marketing automation solutions, including campaign management, segmentation, and behavioral triggers.
• Ability to connect design decisions to product and business KPIs (e.g., adoption, retention, efficiency).
• Comfort with analytics tools (e.g., Amplitude,…