HelpDesk Technician; Remote

Position: HelpDesk Technician (Remote)

The successful candidate will serve as the first-level point of contact for end users, delivering timely and professional technical support across a variety of systems and platforms.

Responsibilities

• Provide Level 1 technical support via chat or ticketing system
• Install, configure, and troubleshoot operating systems, applications, and peripherals
• Diagnose and resolve software, hardware, and network issues
• Escalate complex issues to higher-level support teams as needed

If you meet the requirements listed above, we encourage you to apply and become part of our growing global team.

Requirements Experience & Communication

• Minimum 2 years of experience providing technical or IT help desk support
• Fluent, professional-level English (spoken and written); resumes must be submitted in English
• Strong customer service, troubleshooting, and documentation skills

Operating Systems & Devices

• Strong working knowledge of Windows 10 & Windows 11
• Intermediate macOS support experience (preferred)
• Experience troubleshooting desktops, laptops, peripherals, and other devices
• Ability to troubleshoot hardware and software issues remotely

Productivity & Collaboration Tools

• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
• Experience configuring and supporting email accounts in Outlook and Microsoft 365
• Familiarity with cloud-based productivity tools and collaboration platforms

Networking & Connectivity

• Solid understanding of TCP/IP, DNS, DHCP, VPNs
• Experience troubleshooting wired and wireless networks
• Basic knowledge of routers, switches, firewalls, and wireless access points

Security & Endpoint Protection

• Experience with modern endpoint security and antivirus solutions
• Knowledge of malware, virus, spyware, and adware detection and removal
• Familiarity with security best practices for end users (passwords, phishing awareness, MFA)

Support Tools & Processes

• Experience using ticketing systems (Zoho Desk or similar)
• Familiarity with remote support tools (Log Me In  Rescue, Team Viewer, etc.)
• Document incidents, resolutions, and troubleshooting steps clearly

Only resumes submitted in English will be considered.

Benefits

• Competitive compensation (USD)
• Opportunity for growth within a fast-paced fulfillment organization
• A supportive, collaborative work environment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• IT Services and IT Consulting

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