Senior NOC Engineer; CCNP

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest‑growing companies in the Philippines. We connect talented Filipinos to global opportunities with high‑growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end‑to‑end support in recruitment, HR, payroll, compliance, and employee engagement – creating an environment where talent can thrive and global companies can grow.

The client is a rapidly growing UK‑based technology consultancy focused on network architecture, digital infrastructure, and cloud transformation. With deep expertise in designing and delivering robust, secure, and scalable network solutions, they partner with some of the world’s leading organisations in sectors such as finance, media, and enterprise technology.

Due to expansion within the existing NOC team, the team is expanding to cover 24/7. The successful candidate will be monitoring, supporting and implementing changes for our Managed Service customers.

The candidate will be based remotely and initially will cover early day shifts from 3:30 AM to 3:30 PM Philippine Time (7:30 PM – 7:30 AM London Time). They must be flexible to work during weekends, bank holidays and any shift across a 24/7 period.

• 100 % Work from home
• Compressed Workweek (4 days on, 3 days off)
• Rotation covers day and night shifts, with full flexibility to work any assigned pattern
• Includes weekend and public holiday coverage to support a 24/7 operational set‑up
• Initially 7:30 AM – 7:30 PM London Time (early day shift 3:30 AM – 3:30 PM PH Time)
• 12‑hour shifts per day / 4 shifts per week (48 hours / week)

• Working in our Network Operations Centre as a Network Support Engineer.
• Diagnose and solve problems and incidents with limited supervision and within SLAs.
• Monitor ticket queues, multitask, and prioritise work by shifting focus as and when required.
• Troubleshoot system and network problems, identify root cause and escalates when appropriate.
• Implement network changes and service improvements on customer’s equipment as required.
• Work closely with the NOC team to resolve complex problems.
• Administer and maintain customer infrastructure via change control.
• Perform RMAs, software upgrades and patch management, for several vendors.
• Create technical documents, diagrams and SOPs whilst maintaining the company’s knowledge base.
• Administer and maintain end‑user accounts, permissions, access rights and inventory.
• Support our Services delivery function by generating appropriate reporting.
• Working with other areas of the business to support the deployment of new products or tools.
• Mentoring Junior members of staff.

• MUST be CCNP certified with an ACTIVE certification
• Hands‑on experience with Aruba, Cisco, Palo Alto, Meraki or Clearpass. Expertise in all five systems is not required; being strong in one (ideally Aruba) with an understanding of the others is acceptable.
• Customer‑centric with excellent communication skills, both written and verbal.
• Must have experience in a 2nd line support role with a background in general support and operations.
• Experience of working with and troubleshooting BGP.
• Hands‑on experience of upgrading firmware of Switches, Routers, Firewalls and Wifi/Wireless access points.
• Knowledge and experience of ticketing/incident management systems (e.g Service Now, Zendesk, or HaloITSM)
• Previous experience in a similar role at an IT Solutions Provider/MSP.
• Understanding of ITIL best practices. (ITIL Foundations certification desirable).
• Demonstrate working under pressure and own initiative.
• Flexibility to work in any shift pattern covering nights, weekends (BH) including 24/7 is essential.

• Experience working with Fortinet Firewalls, Silverpeak SD‑WAN
• ITIL Foundation V3 or V4
• Exposure to Netbox, Zabbix and Cisco ISE
• Exposure to Cisco, Palo Alto, Meraki and Clearpass

We utilise AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component…