Service Desk Analyst, Restaurant

Service Desk Analyst, Restaurant Support

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What does it mean to be a Brinker Head? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.

At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.

Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.

The Service Desk Analyst is responsible for providing technical support and maintenance for all IT equipment and services within the restaurant environment. No direct reports.

• Provide first-level technical support via email and ticketing system (Service Now) to restaurant team members.
• Troubleshoot hardware, software, and network system issues.
• Where service cannot be restored pursue possible workarounds to mitigate the impact of the issue
• Escalate complex issues to appropriate IT teams while ensuring clear communication and follow-up.
• Maintain detailed documentation within Service Now
• Utilize the knowledge base (KB) to attempt to restore services
• Support user account management, password resets, and access control in accordance with company policies.
• Deliver exceptional customer service and maintain a high level of professionalism in all interactions.

• Foremost is understanding what great service looks like and the heart for delivering this level of service to our restaurants
• Ability to work in a fast-paced environment always maintaining a high sense of urgency
• Ability to tightly follow process
• Comfortable operating with a constant sense of urgency
• Analytical thinking with strong problem-solving skills
• Ability to document good case notes while working on an issue and that can be understood by others
• Ability to collaborate and function within a team environment while also being able to work standalone to restore service
• Comfortable navigating within a windows operating system’s file structure
• Basic understanding of Point Of Sales support a strong plus
• Basic understanding of network connectivity is a strong plus.

At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.

Here’s how we make that real for our Brinker Heads at the RSC:

• Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
• Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match;
  Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
• Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
• Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
• Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
• A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.