Claims Support Associate

About Reserv

Reserv is an insurtech creating and incubating cutting‑edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture‑backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long‑standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We are seeking a highly organized and detail‑oriented Claims Support Associate to join our team. The successful candidate will be responsible for supporting a team of multi‑line adjusters with tasks that support claim resolution. Tasks include setting up claim files, data entry, financial transaction support, document review/upload, and managing incoming call volume.

The ideal candidate is willing to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline this function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.

* Please note that this is an hourly, overtime‑eligible role.

• Highly motivated and growth‑oriented. You’re excited by the prospect of building a tech‑driven claims org.
• Passionate claims support professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with.
• Sense of urgency – at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.
• Curious. You have to want to know the whole story so you can make the right decisions early and act on them to a prompt resolution.
• Anti‑status quo. You don’t just wish things were done differently, you act on it.
• Communicative. (we’d love to know what this means to you)
• And did we mention you have a sense of humor? Claims are hard enough as it is.

• Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information.
• Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need.
• Manage incoming mail (electronic, physical, and fax) and upload to the correct claim.
• Prepare standard form letters and claim closing documents.
• Strong with time management and prioritization to manage multiple types of tasks and SLAs.
• Enjoy working with and learning new technologies to improve processes and maximize efficiency.

• High school degree or GED required.
• Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization (e.g., policy admin support).
• Excellent verbal and written communication skills and strong attention to detail.
• Superior organizational skills and the ability to prioritize workload.
• Working knowledge of personal computer, including Google Docs, Sheets and other mainframe applications, as necessary.
• Generous health‑insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy.
• Work from anywhere to facilitate your work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment you may want. Technology is something that should make your life easier, not harder.

As set forth in Reserv’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We actively seek candidates who bring diverse perspectives and welcome applicants from all backgrounds. Reserv is a federal contractor and, as required, we comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) by collecting voluntary self‑identification information from veterans to measure our outreach and recruitment efforts.

We also comply with federal disability reporting requirements by inviting applicants to voluntarily disclose disability status, which will be kept confidential and used only for compliance reporting.