Technical Solutions Manager - REMOTE

We are currently looking for a Technical Solutions Manager. In this role, you will be instrumental in enhancing customer experiences through exceptional technical support and problem-solving. Your expertise will drive the successful implementation of innovative solutions, ensuring that our clients effectively utilize the platforms. The position offers the chance to collaborate with a dynamic team dedicated to fostering a healthy work-life balance while delivering high-quality results.

Join us in a role where your contributions make a significant impact on our customers' success.

• Provide proactive post-sales technical support regarding implementation and customization of customer needs.
• Serve as a subject matter expert for customers to ensure their technical success.
• Lead new customers through service launches and identify customization needs.
• Share best practices to promote accountability and consistency in customer implementations.
• Contribute to documentation and resources to assist customers in platform usage.
• Communicate effectively with customers to secure strong professional partnerships.
• Identify solutions for customer programs that do not scale effectively.
• Advise on best strategies for customer setup and platform usage.
• Collect and analyze customer feedback for internal reporting and strategy.
• Partner with various teams to address platform issues and customer feedback.

• Bachelor’s degree in computer science or equivalent experience in a technical role.
• 5+ years of relevant experience in technical account management or similar positions.
• Experience in developing virtualized lab environments is preferred.
• Strong troubleshooting and problem-solving skills required.
• Excellent communication skills, both written and verbal, for diverse audiences.
• Proficiency in Hyper‑V or ESXi is required.
• Knowledge of Server/Client Distributed Models is essential.
• Experience with JavaScript Console/DOM Web Application Troubleshooting is necessary.
• Familiarity with Power Shell, Python, and/or JavaScript is preferred.
• Experience with Git/Git Hub, RESTful API, Docker, and Virtualization Technologies required.
• Familiarity with VPN protocols and Public Cloud Providers is necessary.
• Ability to multi‑task and meet deadlines in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.

• 100% remote work environment with flexible scheduling.
• Collaborative and supportive team culture.
• Opportunities for professional development and growth.
• Employee‑focused wellness initiatives and work‑life balance.
• Regular recognition of employee contributions and achievements.
• Access to state‑of‑the‑art tools and technology.

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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