Klipboard Analyst Job Johannesburg South Africa,IT/Tech

Position: Klipboard Money Analyst

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

klipboard is growing and growing fast, new opportunities are available, and change is required to continue our journey of success. It is an extremely exciting time to be joining our business!

As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

The Support Department plays a crucial role in assisting customers with technical queries and issues related to our payment solutions. As a Support Analyst, you will be the first line of support for customers, assisting with the initial setup of their payment systems and providing ongoing support to ensure smooth operation.

Key Responsibilities:

Develop and maintain ERPOne modules using KCML

Collaborate within a Scrum squad to deliver high-quality, scalable ERP features

Participate in sprint planning, reviews, and retrospectives

Write clean, maintainable, and well-tested code

Work closely with Product, QA, and other engineers to deliver end-to-end solutions

Contribute to continuous improvement of team processes and technical practices

Skills, Knowledge and

Experience:

Onboard customers with different payment services from the klipboard Money portfolio.

Provide Ongoing Support:
Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally.

Reconciliation:
Aid our users with transaction and payout queries.

Knowledge Sharing:
Contribute to the support knowledge base by documenting processes, solutions, and troubleshooting steps for common payment-related issues.

Problem Resolution:
Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations.

Payment System Troubleshooting:
Work with customers and other support teams to identify and resolve issues with payment terminals, card reader devices, and POS integrations.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams.

Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity,…


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