Help Desk Specialist Job Vancouver BC Canada,IT/Tech

Job Description

We are working with a Federal Government client seeking a Level 2, Help Desk Specialist to join their team onsite in Vancouver, BC for a 1-year contract!

Roles and Responsibilities

The Help Desk Specialist Level 2 will perform, but not be limited to the following tasks:

Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;

Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;

Prepare and install user desktop computer for office use in accordance with departmental standards;

Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;

Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;

Roll out of new/updated software on workstations or remotely;

Install, maintain, and troubleshoot operating systems at the user workstation;

Install, maintain, and troubleshoot desktop connectivity;

Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:

Install, maintain, and troubleshoot network printers

Prepare and troubleshoot Smartphones;

Monitor the IT Service Desk's telephone systems; and

Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.

Qualifications and Skills

hold a valid Secret Security Clearance or eligible to apply.

a minimum of five (5) years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.

a minimum of one (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.

a minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.


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