Director, Desktop Support

Why consider this job opportunity

• Salary up to $211,000
• Opportunity for career advancement and growth within the organization
• Flexible hybrid or remote work environment
• Commitment to building a diverse and inclusive workplace
• Drive impactful AI transformation initiatives in service desk operations
• Support for ongoing training and development in a dynamic IT environment

• Develop and execute a global service desk strategy to ensure 24/7/365 service availability
• Foster a culture of customer service excellence and continuous learning among teams
• Oversee operations of a multi-tiered global service desk organization
• Implement and optimize IT service management (ITSM) tools and self-service capabilities
• Manage relationships with third-party vendors and technology partners to support end-user needs

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
• 10+ years of progressive IT experience with at least 5 years in service desk leadership roles
• Proven experience managing global IT support teams across multiple time zones
• Strong knowledge of enterprise IT infrastructure and ITSM frameworks (ITIL v3 or v4 certification preferred)
• Excellent communication skills with the ability to present to executive audiences

• Experience supporting organizations of 5,000+ employees in complex, multi-site environments
• Familiarity with healthcare compliance (HIPAA, SOC
  2) and security frameworks
• Background in merger and acquisition IT integration projects
• Experience implementing AI/ML solutions for IT service management
• Strong change management capabilities with experience leading organizational transformations

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.