User support technician
Remote / Online - Candidates ideally in
Calgary, Alberta, D3J, Canada
Listed on 2026-01-11
Calgary, Alberta, D3J, Canada
Listing for:
E-NET SOLUTIONS INC.
Remote/Work from Home
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Network Security
Job Description & How to Apply Below
- Education:
Other trades certificate or diploma - Experience:
1 year to less than 2 years
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Presentation software
- Communication software
- MS Office
- MS Windows
- Share Point
- TCP/IP
- Own vehicle
- Willing to travel
- Willing to travel regularly
- Valid driver's licence
- Fast-paced environment
- Work under pressure
- Physically demanding
- Ability to distinguish between colours
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Computer
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Are you authorized to work in Canada?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Do you live near the job location?
- Early morning
- Evening
- Morning
- Day
- On the road job
- As per collective agreement
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