Senior Site Reliability Engineer; Remote First

About Us

Zensurance is redefining commercial insurance for Canadian businesses. As a leading Insur Tech, we make getting the right coverage simple, fast, and accessible through a digital‑first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact.

• Deloitte’s Technology Fast 50 (2023, 2024, 2025)
• Deloitte’s Technology Fast 500 (2024, 2025)
• Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.

If you’re looking to build something meaningful in a fast‑growing, customer‑focused company, we’d love to hear from you!

We are looking for a Senior Site Reliability Engineer (SRE) to join our Digital Platform. As a Senior SRE, reporting to the Team Lead, you will partner with the Engineering Department to drive the reliability, scalability, and performance of our production systems. Your focus will be on defining and implementing best practices across infrastructure security, observability, release engineering, and developer tooling to meet department‑level operational requirements.

In addition, you will be expected to assist the Engineering Leadership Team, own our Incident Management process and automate operational tasks.

In addition, you will be expected to coach, mentor lower‑level professionals, and assist the Engineering Leadership Team in continuously improving craft capabilities.

This is a remote‑first role within Canada. #LI‑Remote

• Write code and tools to automate repetitive, manual operational tasks to free up engineering time.
• Participate in on‑call rotations to rapidly detect, triage, and resolve system outages and emergencies.
• Implement comprehensive observability (logging, tracing, metrics) and configure intelligent alerts to monitor system health in real time.
• Define and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure and manage the performance and availability of services.
• Partner with development teams to ensure new services are designed for scalability, resilience, and reliability from the start.
• Develop and test robust Disaster Recovery (DR) and failover procedures to ensure business continuity.
• Perform other duties as assigned.

• University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
• 5+ years of experience as a Site Reliability Engineer.
• Proven experience with Terraform for provisioning and managing cloud infrastructure.
• Experience with Kubernetes.
• Experience with AWS as a cloud service provider.
• Demonstrated experience maintaining and improving an Incident Management process.
• Experience with a major observability platform (e.g., Prometheus, Grafana, Datadog, ELK stack, Splunk, or New Relic).
• Experience with distributed systems to ensure services meet scalability, reliability and uptime goals by implementing strategies like redundancy, failover solutions, and monitoring.
• Experience with Git Hub Actions as a tool for Continuous Integration / Continuous Delivery (CI/CD).
• Experience in Backup and Recovery scenarios.
• Ability to communicate efficiently and work in a collaborative style.
• A commitment to continuous improvement, continuous learning and knowledge sharing.

• Prior experience with Insurance is a plus.
• Familiarity with Helm for deploying and managing applications on Kubernetes.
• AWS and Data Dog certifications are an asset, including Dev Ops Engineer, Solutions Architect, or Sys Ops Administrator.
• Experience with Type Script.

At Zensurance, we believe engineering is more than just writing great code. It’s about learning, growing, and building something meaningful together. Our remote‑first team is a place where you’ll be challenged, supported, and encouraged to thrive. Here’s what makes…