More jobs:
End User Support Executive/AV Support Analyst
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-01-11
Singapore
Listing for:
FLINTEX CONSULTING PTE. LTD.
Remote/Work from Home
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Roles & Responsibilities
JD – End User Computing / AV Support Analyst
Role and Responsibilities- Provide technical support for computers, networks (LAN/WiFi), and business apps.
- Make updates or changes to company systems as needed.
- Set up computers with standard company software.
- Install and configure hardware/software for users efficiently and professionally.
- Troubleshoot and fix IT problems.
- Maintain and monitor IT systems, hardware, and applications.
- Support video and audio-conferencing events.
- Manage external IT providers (e.g., service desk).
- Answer tech-related questions and meet service standards.
- Train users on company systems and software.
- Manage IT inventory.
- Be available for support outside regular working hours if needed.
- Monitor communication and conferencing systems to ensure they work well.
- Support users in both local and remote offices.
- Handle user-reported incidents and service requests.
- Basic knowledge of desktop support and LAN/WiFi systems.
- Strong understanding of computer hardware, Windows, Mac, and common software.
- Familiar with smartphones/tablets, Android, and iOS devices.
- Good experience using video conferencing tools like Zoom and MS Teams.
- Hands‑on experience with Office 365 and Azure admin portals.
- Able to learn new tech skills and work independently.
- Works professionally, follows procedures, and keeps accurate records.
- Comfortable solving problems in a complex IT environment across multiple systems.
- Team player who shares knowledge and learns from others.
- Strong verbal and written communication skills.
- Maintains professionalism, stays calm under pressure, and handles conflict well.
- IT / engineer related diploma from polytechnic or degree from university
- Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
- ITIL Foundation V4 would be beneficial
- Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
- Maintaining a good network of contacts within IT and within the business
- It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,
- Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology
- Excellent people, communication, and presentation skills.
- Experience with Power Automate, Python and Power Shell will be a plus.
- Analytical, proactive, detail-oriented, and eager to learn new technologies.
- Ability to work independently, takes initiative, stays positive, and collaborates well with others
- Mac
- Video Conferencing
- Hardware
- Ability To Work Independently
- Computer Hardware
- Telephony
- MCSE
- Windows Operating Systems
- Pressure
- Python
- Windows
- AV
- ITIL
- Team Player
- Technical Support
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