IT Support Technician

IT Help Desk Technician
Location: Newtownabbey (Hybrid / Flexible)
Salary: 28,000-£30,000
Working Pattern: Flexible / Hybrid

A fast-growing global technology business is seeking an IT Help Desk Technician to join its IT team and provide first-line support to a large international user base.
This role has been created to address a current gap in dedicated help desk coverage and is positioned as a junior / early-career opportunity
. It is ideal for a graduate with a years experience, IT trainee, or someone at the start of their IT career who is eager to learn and develop.

Key Responsibilities

• First-line support via ticketing system, email, and Microsoft Teams
• Troubleshooting across Windows, macOS, and Linux endpoints
• Support for Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
• Incident monitoring, escalation, and ITSM documentation
• User onboarding/offboarding (accounts, devices, access)
• Asset tracking, password resets, MFA support
• Knowledge base documentation and process improvement

Essential Skills / Requirements

• Fundamental IT knowledge (Windows OS, Microsoft 365, networking basics)
• Strong communication and customer-service mindset
• Ability to prioritise and manage multiple support requests
• High attention to detail and willingness to learn

Desirable

• Exposure to Linux/macOS
• Familiarity with ITIL and ticketing systems
• Interest in cybersecurity and compliance (Cyber Essentials Plus, ISO 27001)
• Basic scripting (Power Shell or Bash)

Development & Progression

• Training and certification support (cybersecurity, cloud, ITSM)
• Clear progression into 2nd-line support or specialist security/infrastructure roles

Backgrounds considered:

• Computer Science or IT-related education
• BTech or IT traineeship pathways
• CompTIA+ exposure beneficial

• Flexible working hours
• Hybrid working model (remote work is common)
• Supportive IT team with a strong learning culture

• Salary around £30,000 (flexible depending on experience)
• Pension
• Genuine flexibility around working hours and location
• Opportunity to build a long-term IT career within a growing organisation

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
?
? d.oconnors
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