Technical Account Manager - OpenShift; Remote, Saudi
Saudi Arabia
Listed on 2026-01-11
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IT/Tech
Technical Support, Cloud Computing
Technical Account Manager - Open Shift (Remote, Saudi) About the Job
Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a Open Shift Technical Account Manager (TAM) in Saudi. In this role, you'll work with a small set of key customers to provide hands‑on technical and architectural guidance for the Red Hat Open Shift Container Platform. Customer support includes far more than just “break‑fix” solutions; it provides industry‑leading resources that enable technical environments to run efficiently so customers can focus on growing their businesses.
Technical account management is a premium support offering that builds, maintains, and grows long‑lasting customer loyalty between Red Hat and our customers. You will forge relationships, develop a deep technical understanding of their Red Hat implementation, share best practices, act as point of contact for major incidents, and manage expectations through resolution. You will tailor support for each environment, facilitate collaboration with other vendors, and advocate on their behalf while working closely with Engineering, Research & Development, Product Management, and Global Support teams to debug, test, and resolve issues.
You Will Do
- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Perform technical reviews and share knowledge to proactively identify and prevent issues.
- Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
- Provide advice and guidance to customers about their current and future Red Hat products.
- Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
- Complete analysis and present periodic reviews of operational performance to customer leadership.
- Manage customer use cases and maintain clear and concise case documentation.
- Create customer engagement plans and keep the documentation on the customer’s environment updated.
- Manage and grow customer relationships by delivering attentive, relationship‑based support.
- Build a sense of trust with customers and serve as their advocate within Red Hat.
- Contribute internally to the Red Hat team, share knowledge and best practices, and serve as a subject‑matter expert and mentor for specific technical or process areas.
- Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues.
- Travel, as necessary, to visit customers and attend events within the region.
- Learn new technologies quickly, including topics such as container orchestration, container registries, container build strategies, and microservices on container platforms.
- Establish and maintain parity with Red Hat cloud technologies strategy.
- Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements and personal experience, that drive platform adoption.
- Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long‑term enterprise success.
- Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases.
- At least 5 years of experience in a support, development, engineering, or quality assurance organization.
- Expertise with enterprise cloud solutions such as Platform‑as‑a‑Service (Open Shift by Red Hat), containers, Kubernetes, cloud management (Red Hat Cloud Forms), and IT automation (Ansible Automation Platform by Red Hat).
- Ability to manage and grow existing enterprise customer relationships through proactive, relationship‑based support.
- Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
- Competent comprehension of enterprise architecture and strategic business drivers.
- Ability to manage multiple issues and projects with an eye for detail.
- Direct experience with a variety of hardware vendors.
- Experience in system…
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