Investigations Manager,Investigations Job Riyadh Riyadh Region Saudi Arabia,IT/Tech

Position: Investigations Manager I, Investigations

Investigations Manager I, Investigations

You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.

Remote Work Requirement

Reliable ISP with at least 200 MBPS speed and 100 GB data from a reputable provider.
Internet and power backup available for connectivity/power outages.
Private work area free from distractions such as barking dogs, television noise, music, children, etc.
Ability to devote full attention to the Amazon customer.

Key job responsibilities

People Management:

Leading and developing a team of 18‑21 investigations associates; overall performance management, coordination, and evaluation using both traditional and data‑driven insights.
Developing and achieving performance goals aligned with network‑wide vision, utilizing analytics tools to track progress.
Conducting supervisory duties per Amazon policies—interviews, training programs, work allocation, and performance reviews supported by analytics.
Mentoring new managers and high‑potential employees, guiding on technology and process improvement methodologies.
Leading site‑level initiatives; primary owner of functional responsibilities that impact the overall site, focusing on efficient digital solutions.
Communicating policies and updates to associates through established channels and digital platforms.
Ensuring compliance and consistency through systematic monitoring and documentation.

Business/Operations Management:

Managing SLAs using real‑time tracking systems and performance dashboards.
Ensuring quality and productivity of the team, leveraging traditional metrics and AI‑assisted monitoring tools.
Driving process improvement and continuous improvement culture via kaizen, lean methodologies, strategic automation, and data‑driven optimization.
Cross‑functional collaboration to identify and eliminate barriers to accuracy, productivity, and quality.
Conducting regular process assessments, implementing automated solutions for routine tasks, and using analytics to identify bottlenecks.
Developing standardized operating procedures and leveraging appropriate technology solutions.

Basic Qualifications

Bachelor’s Degree from an accredited university.
2+ years of people leadership experience managing teams of 10‑25 direct reports.
Contact Center Operations experience.
Demonstrated success in leading process changes and improvements.
Experience developing and implementing standard operating procedures.
Proven ability to coach teams on problem‑solving methodologies.
English language fluency; ability to communicate complex problems and solutions to stakeholders.
Experience documenting and presenting process improvement initiatives.
Knowledge of root cause analysis tools (5‑Why, Fishbone diagrams, Pareto analysis).
Strong analytical skills; ability to identify trends and patterns in data.
Experience in performance tracking and metrics‑based decision making.
Capability to translate data insights into actionable improvements.

Preferred Qualifications

Advanced proficiency in Microsoft Office Suite, especially Excel for data analysis, pivot tables, and reporting.
Experience with data visualization and process mapping tools.
Demonstrated ability to use analytical tools for root cause analysis and problem solving.
Understanding of project management methodologies and their practical application.
Experience leading cross‑functional process improvement projects.
Ability to manage multiple initiatives while maintaining operational excellence.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language

Investigations Manager , Investigations