Customer Success Partner, Enterprise

Creator

IQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies.

We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. Creator

IQ has earned the title of best companies to work for in multiple programs, including Built In LA and NY, was named a Leader by The Forrester New Wave™:
Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products, and rated 5 stars on Influencer Marketing Hub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.

We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!

As a Customer Success Partner, Enterprise at Creator

IQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with Creator

IQ’s platform capabilities, driving long-term adoption and program success.

You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey.

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.

• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.

• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of Creator
  
  IQ’s self-service tools.

• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.

• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.

• Partner with Product Support to route technical questions and product-related issues for efficient resolution.

• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.

• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.

• Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.

• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

• Passionate about influencer marketing, creator content and social media measurement

• 3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology

• Proven success managing toward business KPIs goals and customer advocacy metrics.

• Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.

• Thrives on solving problems and delivering thoughtful, customer-centric solutions.

• Builds strong, trusted relationships and acts as a strategic advisor to your customers.

• Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies.

• Balances strategic thinking with…