It Client Support Engineer; Remote

We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top‑notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, and elevate support tickets to ensure timely resolution.
• Maintain high levels of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are accurate, up‑to‑date, and readily available.
• Undertake additional responsibilities as assigned to enhance the team's performance and user experience.

• Minimum 2–3 years of experience in remote IT support or a similar role.
• Proficiency in administration of Windows and macOS environments.
• Strong experience managing Microsoft (Office) services and Google Workspace.
• Hands‑on experience with Entra  (Azure Active Directory).
• Familiarity with the ITIL framework and foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools such as ChatGPT is a plus.

• Outstanding collaboration and communication skills fostering teamwork across diverse groups.
• Proficient in written and spoken English (advanced).
• Excellent analytical abilities with sharp attention to detail.
• Strong focus on user needs and commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem‑solving.
• Ability to prioritize and manage multiple tasks effectively in a fast‑paced environment while meeting deadlines.
• Experience working within multinational teams desirable.

• Location:
  
  Johannesburg, Gauteng, South Africa
• Work schedule:
  
  Monday‑Friday, shifts 12:00‑20:00 EEST, including 1h break (days off on U.S. national holidays, reduced Fridays during summer)
• Employment type:
  
  Contract
• Seniority level:
  Not applicable
• Industry: Food and Beverage Services
• Job function:
  Information Technology Support Engineer