Lead Application Support Engineer

Lead Application Support Engineer - IMS

Permanent

Grade:
Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are a dynamic local authority dedicated to delivering exceptional services to our community. Our function is at the forefront of innovation and efficiency and we are seeking ad Manager to lead one of our Application Support Teams

We are looking for an individual with experience of both IT support and knowledge of the Civica Pay application in relation to Income Management to join our team. The successful candidate will oversee a team of 4 professionals supporting the Implementation ongoing support and further development of Birmingham's Income Management system. This is a critical application processing more than 230,000 receipt transactions per month.

• Leadership:
  Manage mentor and inspire a team of 4 fostering a collaborative and high-performing environment.
• Technical Expertise:
  Hands‑on management of Income Management application with a preference for experience in 3rd Party products from Civica.
• Application Support:
  Ensure seamless support and operation of applications across multiple business areas.
• Relationship Building:
  Develop and maintain excellent relationships with peers and stakeholders within the business.

• Experience:
  
  Demonstrable experience in Income Management applications.
• Product Knowledge:
  Proficient in managing 3rd Party Payment applications particularly from Civica.
• Leadership
  
  Skills:
  
  Proven track record of managing and developing a team.
• Technical
  
  Skills:
  
  Strong IT skills with hands‑on experience in managing software applications.
• Communication:
  Excellent interpersonal and communication skills with the ability to build and maintain relationships at all levels.

Please upload your up‑to‑date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments, additional support accessibility needs or if there is any way in which we can support you through your application.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.

• Splunk, Iis, SQL, .NET, Perl, Shell Scripting, Weblogic, Java, Sybase, Scripting, Oracle, Application Support

Employment Type:

Full‑Time