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Hybrid Software Support Analyst — Customer Troubleshooter
Remote / Online - Candidates ideally in
Chadderton, Oldham, Greater Manchester, OL1, England, UK
Listed on 2026-01-11
Chadderton, Oldham, Greater Manchester, OL1, England, UK
Listing for:
Velociti Solutions
Full Time, Remote/Work from Home
position Listed on 2026-01-11
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A digital transformation consultancy in Chadderton seeks a Software Support Analyst to provide 1st and 2nd line support to customers. You'll manage inquiries through calls, emails, and a customer portal, ensuring compliance with service level agreements. Candidates should have a customer-oriented mindset, analytical skills, and familiarity with support tools like Zendesk. This full-time role offers a hybrid working model, combining office and remote work, along with various benefits including 25 days of holiday plus bank holidays.
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