Audio Visual Service Engineer

Audio Visual Service Engineer

To provide midlands field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies.

Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

• Post-implementation fault finding, testing and repair of audio-visual equipment across various job sites and client types.
• Onsite work ~80% including servicing, maintenance, diagnostics, firmware updates, and client training.
• Remote support (~20%) via phone/email, providing technical assistance and post-job / PM reporting.
• Provide on‑site tech cover (annual leave, sickness, ad‑hoc) and adhere to site rules, procedures and H&S.
• Maintain site cleanliness and communication with customers and site contacts.
• Product research and development for client requirements and continuing professional development.

• Audio (Program and Speech, DSP‑based systems) – QSC, Biamp, Shure, and Poly sound structure
• Projection and Display Devices (Maintenance)
• Custom Control Systems – AMX/Crestron/Extron/SY
• Audio and Video Conferencing – Cisco/Lifesize/Polycom/Zoom/Microsoft Teams
• Microsoft Hub
• Digital Signage Systems – Scala/OneLAN/Brightsign
• Video Wall Display Systems – Datapath/Dexon
• IPTV – Exterity / Tripleplay
• Live Event Work – VC/Presentation/Broadcast
• Configuration, diagnostics, firmware updates of videoconferencing codecs and AV hardware
• Site cleanliness / communication with customers / adherence to H&S
• Ad hoc on‑site tech cover – annual leave, sickness
• Remote support – 20%
• Completing post‑job and PM reports
• Providing phone/email tech support
• Product research and development for client requirements
• Continue with PDP and applicable training
• IMS and quality policy awareness and development

• 4 years audio‑visual experience – installation, onsite, tech support
• Ability to terminate cables (particularly Cat5/6, RS232, audio TRS)
• Knowledge of audio room acoustic optimisation within various environments
• Effective communication skills at all levels, especially client‑facing
• Good numeracy and written skills
• Well organiser with ability to prioritise workload effectively whilst dealing with clients proactively
• Quick response to service desk tickets
• Able to work individually and as part of a team
• Good time‑keeping and dressed appropriately for the job
• Fully compliant with The Health and Safety at Work Act 1974
• Clean driving licence and current passport holder
• AVIXA CTS qualification

• Crestron P101 certification
• Extron School of AV certification
• Cisco CCIP certification
• Microsoft Teams core skills
• Networking knowledge – identifying issues regarding Dante/AES
  67 in respect of QoS/PTP/IGMP