Audio Visual Service Engineer

Audio Visual Service Engineer

To provide midlands field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies.

Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350.

Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

Audio Visual Service Engineer

Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.

• Onsite Work 80%
• Audio (Program and Speech, DSP-based systems)
• QSC, Biamp, Shure, and Poly sound structure)
• Projection and Display Devices (Maintenance)
• Custom Control Systems (AMX / Crestron / Extron / SY)
• Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams)
• Microsoft Hub
• Digital Signage Systems (Scala / OneLAN / Brightsign)
• Video Wall Display Systems (Datapath / Dexon)
• IPTV (Exterity / Tripleplay)
• Live Event Work (VC / Presentation / Broadcast)
• Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
• Site cleanliness
• Communicating with customers and site contacts
• Adherence to site rules, procedures, and H&S
• Adhoc On-site Tech cover - annual leave, sickness
• Remote 20%
• Completing post-job and PM reports
• Providing phone / email tech support
• Product research and development for client requirements
• Continue with PDP and applicable training
• IMS and Quality Policy awareness and development

• 4 years audio-visual experience - installation / onsite / tech support
• Ability to terminate cables (particularly Cat5 / 6, RS232 and Audio TRS)
• Knowledge of Audio room acoustic optimisation within various environments
• Effective communication skills at all levels, especially client-facing
• Good numeracy and written skills
• Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
• Quick response to service desk tickets
• Able to work individually and as part of a team
• Good time keeping and dressed according to the job in hand
• Fully compliant with The Health and Safety at Work Act 1974
• Clean driving licence and a current passport holder
• AVIXA CTS

• Crestron P101
• Extron School of AV
• Cisco CCIP

Networking knowledge; not limited to, but including identifying issues regarding Dante / AES
67 in respect to QoS / PTP / IGMP