Technical Account Manager - Tech Touch; Remote

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission‑driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

As a Technical Account Manager (TAM) at Crowd Strike, you will be a trusted advisor and technical partner to our most strategic customers. This role is all about building strong relationships, delivering expert guidance, and ensuring the long‑term success and security of our customers' environments. You’ll work closely with Security, Product and IT teams to proactively resolve complex technical challenges, and help customers maximise the value of our platform.

In this role, you’ll combine deep technical knowledge with strong communication and customer management skills to provide tailored support and strategic planning. You will serve as a bridge between customers and our internal teams, helping to prioritize issues, share product feedback, and advocate for customer needs.

Success in this role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.

• Serve as primary technical contact and augment our customer support teams
• Onboard new tech touch customers to the Crowd Strike platform.
• Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction
• Lead efforts with internal Crowd Strike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Leads meetings with Product Leadership to ensure customer must‑have features and impacting issues are addressed
• Be the solution expert from the front lines of the SOC to the C‑suite.
• Research complex technical issues in a timely manner and follow up with recommendations and action plans.
• Drive escalations with executive management and stakeholders
• Lead cross‑functional groups to achieve resolution for any escalated issues.
• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
• Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
• Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory

• Bachelor’s Degree or equivalent experience
• Industry recognised security certification
• Experience working with all supported operating systems
• Knowledge of enterprise web technologies, security and cutting‑edge infrastructures
• Network infrastructure experience
• Security Operations Center working knowledge experience
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
• Experience working independently to determine methods and procedures on new assignments
• Demonstrable problem‑solving skills
• Collaborative attitude
• Commitment to customer success

• Bachelor’s Degree in related field
• 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
• F…