IT Technical Support Specialist - Hybrid

IT Technical Support Specialist - Hybrid

Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team. This is a hybrid position with the potential for remote work. The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts) with rotating weekends. The role is primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.

Overview

The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. They will analyze system performance and proactively identify potential issues. The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.

City/State:
Virginia Beach, VA

Work Shift:

First (Days)

Location note:
Hybrid with potential for remote work

• Bachelor’s Degree Preferred

• No specific certification or licensure requirements

• Experience providing technical support in a call center environment
• Strong troubleshooting skills for hardware, software, and basic networking issues
• Ability to clearly explain technical solutions to non-technical users
• Proficiency in documenting tickets, solving complex issues, and escalating when needed
• Customer-focused with the ability to handle high-volume inbound calls

• Provide remote technical support for hardware, software, and network-related issues via inbound/outbound calls
• Troubleshoot and resolve technical problems; document support activity
• Escalate complex issues and provide clear, user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues
• Collaborate with team members in a fast-paced help desk environment

Base pay rate for Full Time employment is $29.44 - $49.07 per hour. Additional compensation may include shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits include medical, dental, vision plans, paid time off, parental/family caregiver leave, disability coverage, life insurance, retirement plans with employer match, tuition assistance, debt payoff programs, CEUs and professional development, pet insurance, legal resources, and more.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. In support of our mission, this is a tobacco-free environment. For positions available as remote work, Sentara Health employs associates in multiple states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Entry level

• Full-time

• Information Technology

• Hospitals and Health Care

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