Systems Analyst - Remote Eligible

Overview

Location Address: 9521 San Mateo NE, Albuquerque, New Mexico , United States of America

Compensation Pay Range:

Minimum Offer $: 83,366.4

Maximum Offer for this position is up to $: 127,275.2

Now hiring a Genysis Application Systems Analyst - Remote Eligible

Build your Career. Make a Difference. Presbyterian is hiring a skilled Genesys Application System Analyst. Are you ready to use your technical expertise to improve lives across New Mexico? We re seeking a talented Genesys Analyst to join our team, supporting mission-critical contact center operations for a leading healthcare organization.

• Provides expert support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
• Designs, develops, tests and debugs software components of high complexity
• Provides implementation, production and upgrade support for software components of high complexity
• May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support.
• Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued.
• Oversees the development of user and technical documentation according to department standards.

• Genesys
  
  Experience:
  
  Proven expertise with Genesys platforms in a contact center environment is required.
• Contact Center Knowledge:
  Deep understanding of contact center operations, workflows, and best practices.
• Healthcare
  
  Experience:
  
  Prior experience in healthcare is a huge plus - your insights will help us serve our community better.
• Integration
  
  Experience:
  
  Genesys integrations into multiple line of business applications.
• Technical
  
  Skills:
  
  Strong problem-solving abilities, attention to detail, and a passion for delivering high-quality solutions.

Qualifications: Bachelor s degree in related technical/business area plus 6 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Type of Opportunity: Full time

Job Exempt: Yes

Job is based : Reverend Hugh Cooper Administrative Center

Work Shift: Days (United States of America)

Responsibilities: Ready to Make an Impact? If you re passionate about technology, thrive in a fast-paced environment, and want your work to matter, we want to hear from you! Apply today and help us shape the future of healthcare technology in New Mexico.

Hybrid: In office expected for individuals within 60 Miles of Albuquerque every Tues, Wed, Thurs

Remote: Open to remote applicants in the United States, except for the following states:
California, Illinois, North Dakota, New York, Ohio, Washington and Wyoming

• Experience with Genesys
• Contact Center Knowledge
• Healthcare Experience

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state s largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We re Determined to Support New Mexico s Well-Being | Presbyterian Healthcare Services