Manager, Customer Success Engineers

Overview

Employer Industry: Software Development and Dev Sec Ops

• Lead a distributed team of Customer Success Engineers to drive Git Lab adoption and technical value realization across a pooled book of business.
• Develop and execute scalable technical enablement strategies that help customers effectively use Git Lab.
• Collaborate with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives.
• Use data and performance indicators to assess program effectiveness and adjust initiatives for greater impact.
• Mentor and coach team members to enhance their technical expertise and customer engagement skills.

• Strong understanding of Dev Sec Ops  practices and the ability to connect Git Lab capabilities to business outcomes.
• Experience leading and developing technical teams in a remote environment focused on customer outcomes.
• Background in software development or engineering to guide technical conversations and design effective enablement paths.
• Experience designing and implementing scalable customer success or technical enablement programs.
• Proven skill in collaborating with Sales, Renewals, and cross-functional teams to align technical adoption with commercial objectives.

• Comfort using customer insights and feedback to influence internal priorities.
• Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning Git Lab’s platform.
• Experience in translating complex technical concepts into clear messaging for various stakeholders.

#Software Development #Dev Sec Ops  #Customer Success #Remote Work #Career Growth

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