Healthcare Software System Administrator

HEALTHCARE SOFTWARE SYSTEMS ADMINISTRATOR:
Full-Time

The Information Services team at Valley Hope is growing as we add this key position of Healthcare Software Systems Administrator. Reporting to the Enterprise Applications Manager, this position will serve as the primary administrator for the organization’s core healthcare software solutions, including EMR, CRM, and RCM systems, third-party add-ons, and integrations such as AI‑powered tools and medication management applications.

This position will be based at one of our facilities in the Kansas City or Denver metro area.
After 90 days, the option to work from home may be available.

Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? Valley Hope restores lives affected by addiction and supports lifelong recovery.

With a nearly 60‑year legacy of helping patients and families, Valley Hope is nationally known as a trusted provider of addiction treatment and recovery support. Since treating our first patient in 1967, Valley Hope has established a national footprint, with 16 treatment programs across the United States, with multiple locations in Colorado, Kansas, Missouri, Nebraska, Oklahoma, and Texas. We have helped more than 350,000 people find hope in recovery and restore their lives.

• Associate degree in healthcare information management, computer science information technology, or related field; or equivalent work experience.
• Over 2 years of work experience in healthcare information systems, EMR, CRM, and/or RCM administration, or healthcare IT support.
• Experience with EHR system configuration, user management, and technical support.
• Knowledge of healthcare workflows, clinical documentation, and regulatory requirements (HIPAA, 42 CFR Part 2, Joint Commission, etc.).
• Valid unrestricted driver’s license.

• Bachelor’s degree in healthcare information management, computer science, information technology, or related field.
• More than 4 years of experience in healthcare information systems, with demonstrated expertise in the administration and support of EMR, CRM, and RCM systems.
• Previous experience with vendor management and technical support coordination.

• Starting salary $65,000 - $75,000 (Based on education and experience).

• Affordable health, dental, and vision insurance.
• Tuition Assistance.
• Student Loan Repayment.
• Public Student Loan Forgiveness (PSLF) Eligible Employer.
• 8 Paid Holidays (Including 1 Personal Holiday).
• PTO – Up to 22 Days per year based on years of service.
• Paid Parental Leave.
• 401(k) Retirement Plan with employer match.
• Health Savings and Flexible Spending Accounts.
• Employee Assistance Program.
• And much more!

• Serves as the primary administrator for the organization’s core healthcare software solutions, including EMR, CRM, and RCM systems, third-party add-ons, and integrations such as AI‑powered tools, medication management applications. Provides administrative support for other organizational software systems as assigned.
• Manages day‑to‑day healthcare software system configuration, user administration, template and form builds, and release communication.
• Provides technical support to end users by troubleshooting system issues, offering guidance on functionality, and escalating out‑of‑scope problems to vendor technical support under Manager direction. Submits and tracks vendor support tickets through their full lifecycle to ensure timely resolution.
• Creates and maintains user access roles, security permissions, and system templates to support workflows and regulatory compliance.
• Coordinates and communicates system releases, updates, and enhancements to stakeholders; ensures proper testing and validation of internally controlled changes before implementation.
• Submits and tracks trouble tickets and enhancement requests with software vendors; communicates directly with vendor technical support teams for resolution of operational issues, under Manager direction.
• Performs hands‑on configuration and backend system support; collaborates with the Business System team to optimize workflows.
• Provides system‑focused training on…